Public Consulting Group

Consultant - Education Services

Job Locations US-TX-Austin
Posted Date 4 months ago(6/1/2021 11:31 AM)
Job ID
2021-6667
# of Openings
1
Category
Consulting
Type
Regular Full-Time
Practice Area
Education Services

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

Responsibilities

PCG is currently seeking a Consultant for our Austin, TX office. With a growing presence in Texas, our goal is to provide superior service to school districts across the state. As a Consultant, you will manage a portfolio of projects supporting school districts across Texas and other K-12-based program needs.  For the right, motivated individual, there is an excellent opportunity for career development and advancement. Consultants play a key role in the advancement of business development opportunities and the ongoing support of our existing clients. This role will primarily focus on the execution of client success while collaborating on team-wide business development strategies.

 

Specific Responsibilities:

The role requires a detail-oriented and versatile individual who can:

  • Manage and maintain strong client relationships with school districts by focusing on timely client support, clear and effective communication, and producing high quality deliverables.
  • This role will have a particular focus on school district programs like special education, Section 504, Medicaid, and other K-12 initiatives.
  • To achieve success, this candidate must be able to create and implement comprehensive project plans, navigate competing client priorities, and deal with ambiguity.
  • You will play a role in the maintenance and enhancement of PCG’s proprietary education software solution, EDPlan™.
  • Assist with  the planning and implementation of new education projects, as needed.
  • Prepare written status reports for clients and present in meetings.
  • Be responsible for creating detailed project work plans that accurately describe the tasks, deliverables, and due dates for multiple ongoing projects. 
  • You will be expected to support the execution of day-to-day operational tasks, addressing both client facing and internal team needs.
  • The ideal candidate is personable, proactive in anticipating client needs, and feels a sense of duty to follow-up with client requests and maintain client satisfaction.

PCG will provide the new Consultant with a comprehensive, challenging training plan to ensure:

  • Within first 30 days, understand and articulate PCGs existing clients in Texas and available services within Special Education, Medicaid, Section 504, and other K-12 programs.
  • Within 60 days, deeply understand framework for client expectations, client project details, and client discussions as set forth by Supervisors and Managers.
  • Within 90 days, confidently lead existing and prospective client engagements and other team wide responsibilities and develop KPIs related to maintaining client success.

After the implementation of a successful training plan, the Consultant can expect to focus on project management, client support, and business development with at least 80% focus, including:

  • Oversees and coordinates multiple engagements across the team to ensure client deliverables are met in a timely manner.
  • Provides high quality project management and client support.
  • Investigates and analyzes prospective client operational processes, provides recommended solutions, manages implementation, and provides ongoing maintenance and support to clients.
  • Communicates with clients and other stakeholders to improve our services.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control risks.
  • Assists Supervisor and Manager in aligning the business development strategy with product/service development.
  • Supports business development and lead generation activities.
  • Support project growth and marketing initiatives as assigned.
  • Coordinates and monitors proposal responses/solicitations and ensures on-time, complete delivery of proposals.
  • Coordinate teams to prepare for written status reports and materials for new clients; present status reports in client meetings.
  • Positively contribute to the team, office, region, and firm culture, community, and environment.
  • Other responsibilities as necessary will make up the remaining 20%

 

Qualifications

Required Skills

  • Commitment to exceptional client service and confidently lead with credibility.
  • Flexible, self-starter possessing intellectual curiosity.
  • Creative problem-solving ability and a consultancy mindset.
  • Dedication to accomplishing goals and challenges presented by clients and management.
  • Ability to move multiple engagements forward while working at a detailed level.
  • Ability to interact with various levels of management and with clients.
  • Ability to recognize risk and identify solutions.
  • Able to follow, critically evaluate, and improve upon current processes.
  • Solid organization and time management skills.
  • Strong analytical and financial data analysis skills.
  • Research and project management capabilities.
  • Excellent oral presentation and written communication skills.
  • Attention to detail and ability to work with large data sets with accurate results.
  • Demonstrated expertise in MS Office products, particularly PowerPoint, Access, Excel and Word.

 Required Experience

  • Bachelor's degree required.
  • 3-4 years of related experience.
  • Experience working with software systems is a plus.
  • Experience working with K-12 school district clients is a plus.

 

 

 

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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