Public Consulting Group

Business Implementation Analyst

Job Locations US-NC-Raleigh
Posted Date 3 weeks ago(5/28/2021 8:46 AM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Education Services


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


Public Consulting Group has an exciting opportunity for an experienced business implementation analyst to support North Carolina K-12 technology products and client engagements. The PCG South region has a large portfolio of Education clients using our industry-leading technology solutions. These solutions provide significant support to schools, districts and state education departments, and are instrumental in K-12 student success.


Overall Responsibilities:


Serve as a client facing, technical product lead for an education solution that helps schools provide targeted support to struggling students through the use of data-driven problem solving and multiple tiers of student support. Partner with internal and external stakeholders including clients, client managers, product leads, and subject matter experts to implement, manage and improve related practices across the state in accordance to the strategic vision set forth by the organization.


Specific Duties and Responsibilities:


  • Supporting project managers across multiple projects and clients and working with various project teams.
  • Providing daily client and project support either onsite or via phone/email (as project experience and knowledge is gained).
  • Learning PCG’s web-based technologies and supporting the project team through the customization process, implementation, training, and ongoing operational efforts.
  • Takes ownership of critical work products and project deliverables where assigned, under the guidance of the lead project manager
  • Coordinate implementation, support, and development activities in accordance with the project plan and schedule
  • Prepares internal and client facing communications, documentation, and process flows
  • Produces reports and analysis to meet internal needs and client requirements
  • Participates actively in internal and external meetings
  • Researches and assists in the definition of contractual State, Federal, local, and related business requirements
  • Performs business analysis to identify opportunities for business improvement
  • Assists lead project manager with scheduling project related meetings, internally and externally
  • Assists lead project manager with the maintenance of tracking and project management plan retention documentation
  • Other Duties as assigned




  • Exceptional verbal and written communication skills, including ability to present effectively to stakeholders at a variety of levels required
  • Basic understanding of core project management activities, functions and deliverables preferred
  • Strong "team player" that can work in a fast-paced project environment, with a geographically dispersed project team required
  • Creative problem-solving ability and results-orientation.
  • Solid organization and time management skills.
  • Attention to detail and ability to work with large data sets with accurate results.
  • Able to work independently and consistently to achieve results.
  • Demonstrated expertise in MS Office products, particularly Teams, Excel, Access, and Word.
  • Demonstrated experience with requirements gathering, specification writing, site configuration and testing, and/or help desk support preferred.


Education:        Bachelor’s degree in a relevant field, or commensurate work experience.  

Experience:  3+ years of experience; education technology, school system (K-12), and/or special education experience a plus.




EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Public Consulting Group!

Not ready to apply? Connect with Public Consulting Group for general consideration.