Public Consulting Group

Corporate Learning and Productivity Specialist

Job Locations US-TX-Austin | US-Home or Remote Position
Posted Date 4 weeks ago(5/20/2021 2:48 PM)
Job ID
2021-6627
# of Openings
1
Category
Information Technology
Type
Regular Full-Time
Practice Area
Corporate ITS

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide—all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit www.publicconsultinggroup.com.

Responsibilities


• Aligns with Corporate Technology and all Practice Areas to increase productivity of all new hires and existing employees, by sharing what’s possible with our tools and technology
• Responsible for ensuring all new hires have the tools and knowledge necessary to be productive
• Support IT onboarding of all new hires across the Firm
• Provide technical support for the new hires during their first few weeks
• Collaborates with New Hire Lead to identify opportunities to reduce number of days to productivity for the new employee
• Establishes training needs for new hires during their first 30/60/90 days and collaborates with the IT Training & Curriculum Specialist for content creation
• Periodic check-ins with New Hires
• Plans and delivers virtual training curriculum on key topics over the New Hire’s first 90 days
• Uses data analytics to measure and report on successes and/or challenges over the New Hire’s first 6 months
• Collaborates with the Learning & Productivity Team to develop action items to address findings from the data
• Tracks New Hire retention and identifies productivity challenges that may indicate a New Hire is at risk
• Work cross-functionally with SMEs in the Employee Experience, Project Management, Enterprise Solutions, Infrastructure and IT Operations Teams
• Develops relationships across PCG to understand learning needs and areas of productivity loss
• Develop methods to increase speed of service, including reaching out to employees before they can reach out for help
• Identifies opportunities to streamline processes through automation

Qualifications

• Passionate about improving the lives of others
• A welcoming personality
• Excellent presentation skills
• Strong Microsoft Office 365 application skills
• Technical knowledge is a plus
• Great listening and communication skills are a must
• Ability to identify needs, plan and collaborate with others to deliver solutions
• Ability to balance competing demands of different projects
• Creative thinker
• Excellent oral, written, and organizational skills
• Dedication to accomplishing goals and challenges presented by employees
• Self-motivated and effective in a fluid environment
• Able to work independently and as part of a team to establish product deliverables
• Experience in developing tutorials and educational content
• Experience working with technical and content writers is a plus
• Ability to use sound judgment in completing tasks and to seek guidance when needed
• Commitment to exceptional employee experience

 

Education: Bachelor’s Degree Preferred or equivalent experience
Experience: 4+ years of relevant work experience, preferably related to technology. 3+ years of experience in a customer/employee support role. Must be able to manage own time and sensitive to the time of others
Certification: Not required

 

 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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