Public Consulting Group

Case Manager / Support Broker (Washington County)

Job Locations US-OR-Hillsboro
Posted Date 1 month ago(5/10/2021 4:53 PM)
Job ID
2021-6504
# of Openings
1
Category
Case Management/Care Coordination
Type
Regular Full-Time
Practice Area
Public Partnerships LLC

Overview

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).

 

Want to help Others?

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. PCG Public Partnerships seeks consultants (also known as Support Brokers) to provide supports brokerage under contract with the New Jersey Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided.


Watch the  "What We Do" video on our webiste: https://www.publicpartnerships.com/about-us/# 

Responsibilities

Case Manager / Support Broker - Washington County

 

Duties

  • Effectively assess Participant and authorized representative ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/ or budget authority service model.
  • Identify and effectively communicate with Participant or authorized representative about additional supports or accommodations necessary for successful program participation.
  • Provide need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes.
  • Explain and educate on Participant/ authorized representative and provider roles and responsibilities for participation in self-directed services.
  • Provide direct instruction on how to navigate program rules, expectations and employer responsibilities.
  • Provide program Participants and authorized representative with the necessary guidance, training and ongoing support to act in a household employer capacity and successfully self-direct their services.
  • As needed and required, provide participants and Authorized Representative with practical skills training in ancillary capacities, including independent living, locating/ securing community resources, recruiting, selecting, hiring, scheduling, training and supervising employees.
  • Evaluate effectiveness of consumer as employer and determine need for authorized representative.
  • Conduct scheduled in-person home visits and telephone contact with Participants and authorized representatives.
  • Identify and act on Participant/ authorized representative need for support to successfully self-direct services and appropriately implement service plan.
  • As needed and required, assist Participants to identify and make critical connections with community resources, services and independent living supports consistent with their goals.
  • Provide train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect and exploitation.
  • Identify, report and appropriately follow up on allegations or reports of suspected fraud, participant abuse, neglect, and exploitation.
  • Maintain documentation of services provided and time committed in accordance with applicable policies and procedures.
  • Participate in monthly consultant meetings facilitated by the state.
  • Complete required monthly outreach to organizations that serve older adults, individuals with disabilities, or behavioral health issues; maintain contact with local offices and organizations.
  • Prepare for and provide consumer-employer training workshops in areas served.
  • Complete required reporting highlighting outreach activities, best practices and success stories to be shared with the state office.
  • Coordinate services with consumer case managers as needed.
  • Provide mentorship and job-shadowing to newly hired Supports Brokers.
  • Represent Public Partnerships at select conferences, stakeholder forums and other community events.
  • Maintain support for a full roster of program Participants.
  • Other duties as assigned

Qualifications

Required Skills

  • Ability to exercise decision making ability and judgment in assessment of participant needs and abilities.
  • Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.
  • Ability to effectively communicate with colleagues, program participants and other stakeholders.
  • Ability to identify, assess and respond to the unique needs of individuals with special needs.
  • Consultancy mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.
  • Ability to understand, support and explain to others the core tenets of self-directed services.
  • Ability to effectively prioritize work and meet required deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Understanding of modern office methods and practices; efficient with computers and Microsoft Office Suite software such as MS Word and Outlook.
  • Ability to establish and maintain positive working relationships with federal, state and county agencies and other community stakeholders.
  • Ability to generate required service documentation in an accurate and timely manner.
  • Ability to work independently, with minimal direct supervision.
  • Serve Participants and Authorized Representatives with special needs, recognizing opportunities to use experience and specialized training to provide best practice service and support.

Education & Experience

  • BA or BS degree in related field preferred
  • 2 years of related experience preferred
  • Additional education and experience requirements may be required, as indicated by state contract requirements

Other Requirements

  • Criminal Background Check
  • A valid driver’s license, access to a motor vehicle, and active vehicle registration, inspection and insurance certification required

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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