Public Consulting Group

Client Service Associate

Job Locations US-WA-Seatac
Posted Date 4 months ago(5/6/2021 6:39 AM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Education Services


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit




  • The Client Service Associate works in a deadline-oriented, fast paced environment as part of a growing team consisting of consulting and operations staff.
  • The teams’ goal is to provide exceptional service to school districts in the areas of special education management systems, federal claiming, and other school-based revenue programs.
  • The position requires a self-starter who can quickly learn our web-based technologies and lead clients through the implementation and training processes.
  • Responding to a high volume of phone, online message board, and email client support requests
  • This position revolves around technology, policy and financial management functions.
  • Conduct quality assurance on PCG’s web-based software.


Required Skills:

  • Strong analytical skills, including the ability to analyze and organize data. Strong attention to detail.
  • Excellent organizational, oral presentation and written communication skills.
  • Research and project management capabilities.
  • Proficiency in MS Office products including PowerPoint, Access, Excel and Word

Required Experience:

  • A Bachelor's Degree is required.
  • Medicaid claiming, schools (K-12) and/or special education experience a plus.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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