Public Consulting Group

Manager Development Operations

Job Locations US-NJ
Posted Date 1 month ago(5/5/2021 5:17 PM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


PCG is seeking an Executive Director to support, develop and grow PCG’s work with the New Jersey Department of Human Services, Division of Family Development, Child Care Workforce Registry project. This position will support the PCG Management Team in maintaining operational excellence that meets or exceeds expectations. Specific responsibilities include:



  • Maintain and implement Policies and Procedures Manual in coordination with the PCG Project Manager, PCG Fiscal Manager, Registry Specialist, and Call Center Operations Support Team.
  • Develop program reports and oversee development of program and registry budgets
  • Coordinate with Registry Specialist and PCG management to provide supervision and support to the day to day activities of registry staff
  • Ensure data is available and accessible to the DFD program administrator and provide informed planning, policy and investment decisions related to all registry activities
  • Continuously enhance collaboration efforts with Office of Licensing (OOL) to streamline manual provider update process
  • Ensure all DFD sponsored training entities receive training within the Registry in coordination with the Registry Coordinator
  • Provide statistical reports and data as requested
  • Meet reporting requirements, and ensure program integrity to meet all State and Federal compliance and performance standards
  • Establish and maintain a relationship with the National Alliance, representing the interests of the state of New Jersey
  • Monitor and track staff utilization and all registry staff work load and assignments
  • Responsible for approval of staff timecards

Community Engagement, Strategic Planning, & Communications

  • Foster collaboration and relationships with key partners, such as regulatory systems
  • Coordinate and collaborate with the CCR&Rs and other key partners to include all DFD sponsored trainings administered by the CCR&R and agencies into the registry
  • Enhance collaboration efforts with all DFD quality initiatives (i.e. CCR&Rs and Strengthening Family Initiative).
  • Attend state meetings promoting and supporting the registry
  • Attend the Policy Advisory Board meetings
  • Maintain state level membership in the National Workforce Registry Alliance and ensures compliance with Registry operations
  • Attend National Workforce Registry Alliance conferences, representing New Jersey’s Registry
  • Monitor best practices and national standards on enhancements and opportunities to streamline career lattice
  • Stay informed and current on best practices relating to professional development registries and career lattice
  • Collaborate and coordinate with key stakeholders; such as DOE, DOH, DCF, OOL, Child Care Resource and Referral Agencies (CCR&R) s and other partners identified by DFD
  • Partner with the New Jersey Council for Young Children, participant on activities related to the core knowledge and competencies and provide feedback and recommendations to DFD
  • Coordinate and promote professional development opportunities with DFD’s sponsored systems
  • Conduct effective outreach and marketing campaigns to increase registry enrollment annually from the number of current active members
  • Collaborate with the New Jersey Council for Young Children and other key stakeholders providing feedback and recommendations on any revisions to the career lattice that may impact registry programming
  • Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality
  • Foster collaboration and relationships with key partners, such as regulatory systems
  • Collaborate with DFD and its state partners (DOE, HS) on developing a seamless process for programs enrolling in Grow NJ Kids via the registry
  • Coordinate services and efforts with key partners involved with DFD initiatives
  • Engage and encourage participation in DFD’s sponsored initiatives
  • Coordinate and develop the Quarterly Newsletter
  • Coordinate and collaborate with the CCR&Rs and other key partners to include all DFD sponsored trainings administered by the CCR&R and agencies into the registry
  • Enhance collaboration efforts with all DFD quality initiatives (i.e. CCR&Rs and Strengthening Family Initiative).


Registry Activities

  • Compile statewide training calendars of CCR&Rs professional development trainings
  • Assists PCG Management in the development of a strategic plan to get all training data uploaded into the registry
  • Conduct ongoing training and technical assistance to stakeholders on the registry system
  • Work with system developers to integrate and align workforce registry and other DFD systems, through the use of a seamless system to capture, monitor and track Professional Development (PD) and Workforce data
  • Develop a comprehensive effective and systematic approach to PD training and scholarships services tied to Grow NJ Kids and other quality initiatives
  • Provide management of all aspect of grants and scholarships activities and processes from the application through the award life cycle including, but not limited to: application design and reviews, publicity of scholarship availability, processing scholarship applications, awards and payments, ensure compliance to all State and Federal requirements.
  • Integrate PD and Workforce system so instructional staff can access a comprehensive, coordinated, cross-sector professional development system
  • Oversees the management of PD training and scholarships through one mechanism
  • Work with Registry Specialist Lead to prepare training and development materials for Registry Specialists



Required Skills:

  • Ability to manage clients and staff and work independently
  • Strong Microsoft Office applications skills
  • Commitment to exceptional client service
  • Creative problem-solving ability and a consultancy mindset
  • Dedication to accomplishing goals and challenges presented by clients and management
  • Ability to interact with various levels of management and with clients
  • Flexible, self-starter possessing intellectual curiosity
  • Enthusiasm for life-long learning and staying well-informed about current business and early childhood education issues
  • Proven ability to take initiative to move daily work for self and team forward
  • Ability to follow, critically evaluate, and improve upon current processes
  • Excellent business writing skills and ability to make presentations to various audiences
  • Ability to use sound judgment in completing tasks and to seek guidance when needed
  • Ability to recognize issues and identify solutions
  • Ability to communicate with IT developers to manage the development of business requirements, learn and train staff on business processes


Required Experience:

  • Two (2) to five (5) years of program/project management experience
  • Early Childhood program (child care program), system, or training leadership experience
  • Master’s degree in Early Childhood, Education or other related fields, or Bachelor’s degree with seven (7) years of related program experience
  • Experience engaging with various stakeholder groups, including state leadership or advocacy groups


Preferred Experience:

  • Early Childhood Professional Development and/ or training and technical assistance






EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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