Public Consulting Group

Senior Consultant

Job Locations US-MA-Boston
Posted Date 1 month ago(5/5/2021 8:54 AM)
Job ID
2021-6481
# of Openings
1
Category
Consulting
Type
Regular Full-Time
Practice Area
Education Services

Overview

Public Consulting Group (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

 

PCG Education™ is currently seeking a Senior Consultant to support operations for Massachusetts, as well as other New England clients. The role requires a versatile individual in order to manage client relationships and satisfaction for an assigned client base, develop a leadership role within the regional team in terms of project implementation and business development, and understand and support product enhancement initiatives. The ideal candidate for this position will be outgoing, ambitious, reliable, and seeks to taking responsibility and ownership for our clients and regional growth.

Responsibilities

 

  • The client-facing responsibilities require excellent project management practices and the ability to provide data and information in a clear and client-friendly manner. This individual will serve as the primary point of contact for their portfolio of clients. The ability to build strong, trusting relationships with clients is of the utmost importance in this role. The ideal candidate is personable, can present complex information in a client-friendly manner, is proactive in anticipating client needs, enjoys meeting clients in person, and has a high sense of urgency when it comes to meeting client requests and maintaining client satisfaction. Tasks include:
    • Prepare, schedule and lead annual client review meetings, including reviewing metrics, training needs, or identifying other client service opportunities
    • Prepare agendas, analyzes data and creates project status reports for clients and internal PCG management on an ongoing basis.
    • Leads contract management and maintenance of contract files of all Special Education Service clients in the candidate’s portfolio of clients.
    • Lead the design and delivery of online or on-site client coaching and trainings, including new user trainings and user refresher trainings.
    • Create and refine ongoing client and stakeholder communications, outreach, and support documents
  • Maintaining a technologically sound and innovative platform is integral to maintaining client satisfaction and growing the project. The ideal candidate will integrate technological proficiency and consultancy skills to reconcile, communicate, and oversee delivery on client needs by the PCG development team. Tasks include:
    • Proactively seek methods for improving web-based applications and processes
    • Contributes client-driven ideas to support completion of the annual EDPlan product development road map, in close coordination with service line leads, business development lead, the technical team, and other local team members
    • Actively participates in practice area meetings and forums related to EDPlan product roadmap, release planning, client feedback forums
    • Capture client requirements and translate into specification designs for web development
    • Participate in and lead user acceptance testing and solution testing to support quality control processes
    • Provide client support including assistance submitting and uploading electronic data, responding to client support requests, advising clients on best practice, assessing and implementing reporting needs, troubleshooting, etc.
  • Supporting the development of local team members and working with the regional leadership to maintain adequate staffing levels and team capabilities in order to deliver consistent, timely and accurate service and technical support to clients, system users, and internal Program Managers/projects is key to project health and growth.
  • Other duties:
    • Proactively identify ways that internal processes can be improved
    • Identify and lead project growth and marketing initiatives as assigned or developed
    • Participate in internal and external meetings related to project performance and support
    • Assist with special projects and reporting as assigned.
    • Prepare and deliver written status reports, pricing letters and proposals for clients
  • A consultancy mindset with the ability to anticipate needs and empathize with clients
  • Commitment to deliver exceptional client service and contribute in a team environment
  • Attitude of taking initiative, enthusiasm, and eagerness to learn
  • Expectation and commitment to hard work
  • Able to accommodate flexibility in task assignments and triage various work priorities.
  • Proven ability to effectively present information and respond to questions from leadership, clients, and customers
  • Thorough and unrelenting attention to detail
  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
  • Proven ability to take initiative and seek solutions
  • Ability to use sound judgment in completing tasks and to seek guidance from leadership when needed
  • Enthusiasm for life-long learning and staying well-informed about current business, public policy, and Education issues
  • Proven ability to make presentations to various audiences
  • The ideal candidate will have experience in a Team Lead role and have strong communication skills at all levels of leadership engagement.
  • Experience with the following programs required: Microsoft Outlook, Excel, PowerPoint, Word
  • Experience with the following programs a plus: JIRA, Asana, SharePoint

 

 

#LI-DM1

Qualifications

  • Bachelor’s degree required
  • Minimum 4 years of work experience required
  • Candidate must have experience in consulting, business development, operations leadership, or other roles related to supporting a client base
  • Direct work experience in project management capacity.
  • Familiarity with serving educators and/or students with special needs is a plus
  • Experience in technical roles is a plus

 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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