Public Consulting Group

Quality Improvement Specialist

Job Locations US-Home or Remote Position
Posted Date 4 months ago(5/3/2021 2:30 PM)
Job ID
# of Openings
Process and Analytics
Regular Full-Time
Practice Area
Public Partnerships LLC


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at



The Quality Improvement Specialist spends the majority of the workday completing daily internal audits as a control for process adherence and improvement of other operational teams. Further, partnership in training and coaching new team members within the QI team and amongst other operational teams and small project ownership, with support from QI team members and leadership, is expected. Moderate technical skills and experience across Microsoft programs, especially Excel, is required. The Specialist position requires proficient written and verbal communication skills and the capacity for accuracy in personal work outcomes. Self-management, accountability, adaptability, and the ability to quickly and efficiently shift gears throughout various tasks each workday is necessary to succeed in this role. Throughout employment, continual self-development is key. Blending into a collaborative-thinking team culture with a positive spirit of helpfulness is an absolute must-have.


  • Conducts quantitative and qualitative analysis on processes and performance of operational teams and individual team members
  • Audits, tracks, trends and reports data to determine organizational quality and timeline standards
  • Identifies process and performance challenges, errors and delays from a departmental level to an individual performer level
  • Captures and identifies improvement, automation and standardization opportunities
  • Maintains documents / spreadsheets with analytical and performance data
  • Creates presentations, summaries, reports of audit findings and recommendations for management
  • Assists with analyzing audit touch points for the leanest method in producing quality data
  • Participates in discussions / meetings with cross-functional teams
  • Develops interrelationships amongst operational departments, including various role and leadership positions
  • Delivers quality and timely results
  • Projects a professional demeanor; maintain a positive attitude and team player orientation

Required Skills:


  • Demonstrated accuracy with a strong attention to detail
  • Excellent work ethic and ability to self-manage
  • Ability to work independently and as a part of a team
  • Proficient in verbal and written communication
  • Highly organized and accountable
  • Ability to shift focus as necessary when priorities change without losing sight of original assignments
  • Flexible to change in projects and daily tasks
  • Sense of ownership and ability to thrive in a fast paced, changing environment, while also remaining focused for repetitive work
  • Moderate experience with Microsoft Office toolset, specifically Word, Excel, PowerPoint



Education: High school or equivalent required; Associates degree preferred
Experience: 2+ years’ experience performing quality analysis; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint); Quick data processing skills is a must

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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