Public Consulting Group

Business Architect

Job Locations US-PA-Harrisburg
Posted Date 2 months ago(4/30/2021 12:53 PM)
Job ID
# of Openings
Information Technology
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit




Job Summary:


A Business Architect interprets and contextualizes strategy for operational needs, develops specific artifacts such as business capability maps and value streams to help bridge the gap between strategy and execution, and helps streamline and rationalize the IT enablement process. Our goal is to leverage modern technology to accelerate our speed and drive efficiency. Our Business Architect, working in tandem with our IT Functional Lead, Program Area Directors and Sr. Portfolio Directors, will drive business results by organizing and sequencing modernization roadmaps, recommending investment allocations across different portfolios, and promoting the smart re-use of technology platforms.



  • Develops and maintains a business process architecture to ensure optimum support of the overarching business strategy (including mapping how products and systems interact with each other in the company), in partnership with the business
  • Identifies optimization potentials, such as leveraging shared capabilities between processes, increasing the adoption of technology or simplifying products / services, to drive long-term efficiency improvements, in partnership with the business
  • Ensures continuous, long-term, and, as far as possible, automated documentation of existing processes and ongoing optimization
  • Works closely with the enterprise and solution architecture teams to produce and further develop an IT capability framework optimally aligned with business processes
    Ensures that business process optimization opportunities are executed across the company





  • Deep industry expertise Health and Human Services programs
  • Several years of experience in designing and developing Health and Human Services business processes frameworks and required IT capabilities
  • Track record in optimizing operational costs in MA related context
  • Experience in value stream mapping, digital customer journey mapping, among other process tools
  • Excellent strategic, analytical, and problem-solving skills
  • Certifications: Six Sigma Master Black Belt, TOGAF, ISO certification or proven comparable experience
  • Exceptional ability to communicate and mediate between IT and business, and to shape shared processes, architectures, and structures
  • Demonstrates the ability to lead people with the aim of identifying structural problems within organizations and minimizing functional interdependencies and silo-driven redundancies

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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