Public Consulting Group

Contact Tracer Supervisor

Job Locations US-OH
Posted Date 4 months ago(2/5/2021 1:59 PM)
Job ID
2021-6152
# of Openings
1
Category
Customer Service/Support
Type
Temporary Assignment
Practice Area
Ohio Contact Tracing

Overview

Ohio Contact Tracer Overview:

 

PCG will hire and train a team of staff working remotely to support the Ohio Department of Health and Local Health Departments (LHDs) to perform COVID-19 contact tracing and case investigation in communities across Ohio.

 

The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine.

Responsibilities

Ohio Contact Tracing Supervisor

 

Overview
The Contact Tracing Supervisor is responsible for overseeing a team of up to 20 contact tracers as they reach out to Ohio residents who have come into close contact with a COVID-19 infected individual. Contact tracers provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as a guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for onboarding new contact tracers, delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners, communicating issues and questions to County and Regional COVID Coordinators, and supporting case interviewers/contact tracers where necessary.

 

This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35-40 hours/week to ensure coverage between 9:00am- 8:30pm daily. The position is temporary and may end at any time depending on the demand.

 

Responsibilities

• Carry out supervision, quality assurance, and performance management of a team of up to 20 contact tracers.
• Act as an information source, answer contact tracer questions and give instructions and guidance as needed. This includes staying up to date on the most recent guidance from the CDC and Department of Health regarding COVID-19 and ensuring that case interviewers/contact tracers understand and can communicate this guidance to cases/contacts.
• Review cases and contact investigations for completeness and quality assurance. Provide feedback and retraining as needed.
• Prepare and direct schedules, monitoring attendance of contact tracers, scheduling breaks and shifts as necessary.
• Manage and direct the daily activities of contact tracers including assigning daily cases and ensuring that work is evenly distributed.
• Attend, follow-up and resolve any issues or concerns arising during case investigation / contact tracing. This includes following-up on cases/contacts with missing contact information, liaising with clinical team on complicated case exposures and escalating to the County and Regional COVID Coordinators/contact tracing support team if high-risk individuals cannot be reached.
• Share relevant information with investigation teams and data managers so that positive cases can quickly be identified, followed up with, and entered into appropriate databases.
• Conduct performance measurement, monitoring, and evaluation of all contact tracers to improve the efficiency.
• Onboard new contact tracers and carry out coaching and supplementary training to ensure that contact tracers acquire the appropriate support to apply the best skills and knowledge on the job.
• Hold regular check-ins with contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve issues and monitor performance.
• Liaise with partners and stakeholders at the LHD, DOH, local community, and other agencies/entities and communicate solutions, successes, and opportunities as relevant.


The position is temporary and may end at any time depending on the demand.

Qualifications

Qualifications:

• Current Ohio resident
• 12 months’ training/experience in supervisory principles and techniques.
• OR 12 months’ training/experience as ombudsman in governmental agency or private sector.
• OR 12 months’ experience as Customer Service Assistant 3 (64433) for assigned agency.
• OR equivalent of Minimum Class Qualifications for Employment noted above.
• Full time availability (minimum of 35-40 hours per week).
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
• Must have access to good/reliable and secure WiFi. Internet connection must be capable of speeds of 2Mbps upload and 4Mbps download.

 

Preferred Skills:

• Experience in a healthcare, medical, public health, community social services, or related setting.
• Experience supervising employees.
• Experience conducting interviews.
• Experience working in a remote setting.
• Experience working with diverse populations and individuals with complex needs.
• High proficiency in the use of a personal computer, data entry, Office 365, and Microsoft Teams.
• High School Diploma or equivalent required.
• Must have good interpersonal skills.
• Ability to organize and prioritize tasks.
• Bachelor’s degree in public health, social work, or another related field preferred

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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