Public Consulting Group

Administrative Assistant

Job Locations US-ME-Augusta
Posted Date 6 months ago(1/5/2024 11:45 AM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Staffing Solutions Organization


Administrative Assistant - Complex Case Unit - MaineCare Services in Augusta, ME


Staffing Solutions Organization LLC (SSO), an affiliate company of Public Consulting Group LLC, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.


DESCRIPTION:  This is a contract position in Augusta, Maine that provides professional and technical support to the Office of MaineCare Service's Complex Case Unit (CCU). This position provides assistance to potential and current clients and other stakeholders, research and analysis, and administrative assistance.  The CCU provides Maine residents with simple and timely solutions to complex healthcare, financial, and placement issues through integrated provider and community involvement.     


  • Provides professional and technical support to the CCU team by attending meetings, taking notes, sending emails, faxing documents.
  • Using MaineCare's eligibility and claims data, research member information and present findings using a team approach.
  • Reviews client applications for medical care services in order to determine client eligibility for assistance.
  • Develop, recommend, and implement new systems, procedures or organizational changes to improve organizational efficiency and effectiveness.
  • Conduct research on sensitive issues and prepare special reports.
  • Responds independently to questions and inquiries from public and private sources concerning high-level and/or sensitive issues and activities.
  • Analyze reports, files and other forms of information in order to identify barriers to placement and shares findings with the team.







  • Knowledge of the principles of organization.
  • Ability to compose, review, and edit complex and/or technical correspondence.
  • Ability to effectively present information to individuals/groups.
  • Ability to analyze solutions, reach logical conclusions and make sound recommendations.
  • Ability to apply to non-routine individual cases an explanation and interpretation of applicable rules, regulations, and policies.
  • Ability to understand and promote management goals as they affect day-to-day and long-term operations.
  • Ability to effectively plan and adjust work operations to meet planned and unexpected change.
  • Ability to effectively represent the organization at internal and external meetings.
  • Ability to administer and/or oversee scheduling systems.
  • Knowledge of other federal/state programs offering services to clients.
  • Knowledge of medical terminology.
  • Knowledge of health insurance terminology.
  • Knowledge of special medical care services and non-standardized medical treatments available to clients.
  • Knowledge of computer technology and programs.
  • Ability to analyze and assess complex information.
  • Ability to work independently.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively.
  • Ability to write clearly and effectively.



- A four (4) year combination of education and experience in care management/medical eligibility programs, administrative assistant and/or behavioral health. 
- The ideal candidate will have experience which demonstrates the ability to be an effective part of a team, to assist in working towards a prompt case resolution, strong data gathering skills during meetings, the ability to type accurately, an ability to work independently, and a willingness to learn.  

- HS Diploma or GED is required; some college preferred.


Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role: $21.00 per hour. In addition, SSO provides a range of benefits for this role.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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